Shipping:* All our animals are packaged for safe, live delivery with a heat pack or cool pack as necessary via Fed-Ex next day delivery. All animals are guaranteed live arrival with the exception if no one is home to receive the package on the FIRST delivery attempt. Any problems with the box or animal must be reported to Fed-Ex at time of receipt and then immediately to us. If Fed-Ex leaves the package without a signature due to a signature release being on file for your delivery address, we are not liable if the animal is deceased or otherwise ill due to the package being left in the elements. In the event of a DOA, the animal must be preserved and we reserve the right to request video proof or to have the animal shipped back before issuing a refund.* Shipping is done on Monday through Wednesday. We only ship when temperatures are above 40 and below 90 degrees. We will check the weather in our area and the customers area to determine the best time to ship your package.