***LIVE ARRIVAL GUARANTY GUIDELINES***Customer is required to check in once the animal is received to ensure it has arrived safely.Someone must be available to receive the package when animal arrives.Encase of a DOR, Customer MUST contact me within 30 minutes of stamped delivery time with photos.Packages held for pickup MUST be picked up by 10:30am destination time.**Shipping**Live animals ship out Tuesdays & Wednesdays ONLYShipping is only done when I feel it is safe to do so depending on weather. High temps above 95 or low temps below 34 in either departure or destination, no animal will be shipped. If SYR does not offer on time & live arrival insurance, we do not ship as it is an indication that FedEx is expecting delays. All animals will be held and cared for until it is safe to ship.Live arrival guaranty is only available when shipping to an approved FedEx Hub held for pickup.