Thanks-you for visiting NW Ball Pythons, please don't hesitate to contact us with any question.
We make every effort to respond to inquiries promptly. You may see that we have read your message; however, that doesn't mean we were in a position to respond. We typically will respond in the Mornings and Evenings.
NW Ball Pythons LLC provides a 100% satisfaction guarantee that animals purchased will arrive live and free of any signs of illness or imperfections as long as the purchaser is present for the delivery of the animal or picks it up from a local hub. All Sales are Final. We allow 3 business days for a Vet / Health Check, should any health issue arise from that Health check we must be notified within 24 hours with a written statement detailing the animals condition. from the veterinarian . We will email current pictures and the current weight 24 hours before shipment. We must be notified within 1 hour of delivery for DOA, and Shipping will be via FedEx overnight to a FedEx hub. We accept non refundable 30% down payments, the balance will be paid in full within 30 days, unless weather condition don't permit safe shipping. we will ship after 72 hours of final payment. And in certain circumstances, the length of payments made can be extended.
NW Ball Pythons LLC will not ship an animal if the temperature is below 38 or above 90 degrees at any FedEx Hubs the animal passes through.
Live arrival is not guaranteed in any of the below cases.
You can purchase insurance. Contact us for rates.
We Ship only on Tuesdays, and Wednesdays, Fedex overnight to a Fedex Hub.
1. The buyer or a member of the household over 18, must be present to sign for the package on the first delivery attempt.
2. A delay in shipping due to carrier mishandling.
3. Temperatures at the hub or destination being under 32°F or over 99°F.
4. Animals held for pickup at a FedEx location must be picked up the same day within 4 hours of arrival.
5. A delay in shipping resulted in rerouting due to an inaccurate delivery address being provided.
NW Ball Pythons LLC reserves the right to update this policy anytime.
