Payments, Deposits and Refunds

• Deposits are non-refundable if Buyer backs out of a deal. Any amount paid by Buyer that is defined as a "deposit" in the ongoing transaction is considered a non-refundable deposit. If Seller does not specify that additional payments are non-refundable or sales are final, or does not specify the percentage of a full payment that represents the non-refundable portion, that amount shall not exceed 10% of the asking price.
• If Seller backs out of a deal that Buyer has paid money into, Seller is responsible to pay back 100% of the money, including any portion labeled as non-refundable. Seller must also refund any additional amounts paid by Buyer for the shipping label.
• If Seller fails to ship the order for more than 7 days after final/full payment and does not communicate that delay (e.g., weather conditions) to the Buyer, then the Seller may forfeit all rights to any non-refundable portions and owe the Buyer a 100% refund if/when they ask for it.
• Buyers are expected to promptly respond to communications from sellers, particularly when a shipping date has been agreed upon for an animal. If the buyer remains unresponsive for a period of 10 days or more from the agreed-upon shipping date, the seller has the right to consider the buyer's lack of communication as an indication of the buyer's desire to back out of the transaction
  
• Seller is required to provide accurate genetic information on all animals sold. However, many genetic traits cannot be proven or disproven in a dispute situation. Those that can be proven should have been recognized by the buyer from the outset.
• Seller guarantees the sex of the animal being delivered, unless clearly stated on the ad that the sex is unknown or not certain.
  • Temperature-sexed offspring are not guaranteed.
  • If Seller ships a wrongly-sexed animal as proven by the Buyer, they are responsible for FRR.
  • Claim Period is 7 days.

Animal Health

• Seller guarantees the animal was shipped out in a healthy state and shipped according to all FedEx rules and regulations.

• Seller is not responsible for the following outcomes once the animal is in the hands of Buyer:
  • Animal Temperament 
  • Refusing to Eat
  • Failure to Thrive – Buyer cannot hold Seller responsible if a baby animal dies or fails to thrive despite eating (either voluntarily or being force fed)
  • Bottom line we guarantee our animals