Hiss and Hers Store Policy/Terms and Conditions
Version 1.0.0; April 4th, 2021*

At Hiss and Hers Reptiles and Vivariums, we care first and foremost that our animals are healthy and our customers are happy. We have laid out our terms below to best protect buyer, seller, and animal(s). If you have any questions or need any clarifications, please do not hesitate to contact us.

PAYMENT
By making this purchase, buyer confirms they are at least 18 years of age.

We accept PayPal, VISA, MasterCard and Apple Pay.

All sales are final, unless there is a confirmed problem with the health of the animal(s).

Ready to buy? Use the unique Morph Market ID# in the search bar on our website (www.Hissandhers.com) to quickly find the same animal for the same price. Use the shopping cart for a quick and easy purchase.

HOLDS & PAYMENT PLANS
Payment is due in full at the time of purchase unless other arrangements have been made prior to purchase.

Payment plans are available on a case-by-case basis and are not guaranteed.

Payment plan arrangements must be made by phone or email.

All payment plans require a 30% deposit. These deposits and subsequent payments are nonrefundable except in the extremely unlikely event Hiss and Hers backs out.

TRADES

May be open to Trades. Inquires can be made via phone or email.

SHIPPING
Animals can be shipped anywhere in the continental United States and Canada where the species is legal to own.
Animals are shipped FedEx overnight through ShipYourReptiles in strict compliance with their shipping guidelines when weather conditions permit at both sending and receiving locations.
All animals will be shipped within 7 business days, barring weather delay. Animals may be held for an agreed upon period of time at buyers request to accommodate schedules.
All animals are shipped Monday-Wednesday for a Tuesday-Thursday arrival ONLY.
Hiss and Hers is not responsible for unforeseen shipping delays by FedEx, including but not limited to: plane mechanical issues, FedEx employee and/or paperwork errors, air traffic delays, unpredicted weather events and/or acts of God.
Hiss and Hers is not responsible for delivery delays due to buyer error, including but not limited to: incorrect address, not picking up animal(s) held at hub on delivery date, not answering the door, etc.

HEALTH GUARANTEES(If there is any health concern, please notify Hiss and Hers within 24 hours of receipt)
All animals sold were produced by Hiss and Hers unless explicitly stated otherwise.
All animals sold are in good health and free of parasites.
Animals listed for sale are consistently feeding on unscented f/t mice unless otherwise stated.
Hiss and Hers guarantees the personalized history provided with each animal accurately portrays the animal, gender, pedigree/parentage, genetics, identification number, hatch date, and feed records.
We reserve the right to nullify health guarantees due to insufficient evidence of proper husbandry and/or failure to quarantine.
We strongly urge new animals go through a minimum 45-day period of quarantine in a new environment. This includes but is not limited to: keeping the snake in a completely different room from other reptiles, feeding with separate tongs, thoroughly washing hands after any contact with animal and enclosure, cleaning enclosure with separate cleaning tools, etc.

ANIMAL GENDER AND ATTRIBUTE GUARANTEES
All ad photos represent the actual animal that will be delivered upon sale.
Multiple efforts are in place to assure our animals are the gender stated, but if you have any concern they are not as advertised pleased let us know within 72 hours and we will work with you.
We guarantee our animals will be 80% of the advertised weight or higher upon delivery.

RETURNS
If you are unhappy with your purchase for any reason, please inform us within 12 hours of receiving the animal(s).

Returns and refunds are considered on a case-by-case basis and are NOT guaranteed except in the unlikely event of a DOA.

In a DOA scenario buyer must notify Hiss and Hers within 2 hours of the package being delivered.

Photo and/or video proof is required.
In the event of a return, buyer must supply shipping materials and ship via ShipYourReptiles in accordance to their standards. Hiss and Hers pays for return shipping labels.
Refunds will be issued AFTER the animal safely arrives back at Hiss and Hers.

EXCHANGES
Exchanges will be handled on a case-by-case basis are NOT guaranteed.