Non-Return Policy for noodle rescue
Policy Overview
At noodle rescue are committed to ensuring the health and well-being of all our animals and the satisfaction of our customers. Due to the nature of live animal sales and to maintain the highest standards of care and biosecurity, we do not accept returns or exchanges of any live animals once they leave our premises.
#### Key Points of the Non-Return Policy
1. **Final Sale on Live Animals**:
- All sales of live animals are final. Once an animal leaves our store, it cannot be returned or exchanged for any reason.
2. **Health Guarantee**:
- While we do not accept returns, we guarantee that all our animals are healthy and well-cared-for at the time of sale.
- Customers are encouraged to have their new pet examined by a veterinarian within 48 hours of purchase. If the veterinarian identifies a health issue that was present at the time of sale, we will review the case and may offer a resolution on a case-by-case basis.
3. **Pre-Sale Education and Support**:
- To ensure customers are fully prepared for their new pet, we provide comprehensive care information and support prior to purchase.
- Our knowledgeable staff is available to answer any questions and offer advice to ensure the chosen pet is a good fit for the customer’s lifestyle and capabilities.
4. **Customer Responsibilities**:
- It is the customer’s responsibility to thoroughly research and understand the care requirements of the pet they wish to purchase.
- Customers should be prepared to commit to the long-term care and well-being of their new pet.
5. **Post-Sale Support**:
- We offer ongoing support to customers after the sale, including advice on care, feeding, and habitat setup.
- If customers encounter any issues or have concerns about their pet’s health or behavior, they are encouraged to contact us for assistance.
6. **Exceptions**:
- Our non-return policy does not affect the customer's statutory rights under the Consumer Rights Act 2015 or any other applicable laws.
- If a customer receives an animal that is significantly different from what was agreed upon at the time of sale (e.g., wrong species or gender), we will review the situation and provide an appropriate resolution.
7. **Ethical Considerations**:
- We emphasize responsible pet ownership and encourage customers to make informed decisions before purchasing a pet.
- Customers who are unsure about their ability to care for a pet are encouraged to reconsider their decision and seek further advice from our staff.
By adhering to this non-return policy, we aim to protect the health and safety of our animals, prevent the spread of diseases, and promote responsible pet ownership. Thank you for your understanding and cooperation.
