First off, thank you for considering us for your next ball python! I would like to start off by saying our team does work full time jobs so please be patient with us on response times. We get to you as quickly as we can see them. For faster replies please feel free to text us inquiries and we can continue a text thread or phone call usually available between the hours of 5am-9pm pst.
Matt DeAnda- (909)533-0392
Our animals are guaranteed to be healthy and mite free upon arrival. If any HEALTH issue arises and you are not satisfied with your purchase we must be notified within 48 hours and the animal returned to us with an overnight label. We do not guarantee the health of the animal any longer than 48 hours as we can not guarantee the proper environment and husbandry is provided once they leave our care. Ball pythons can be finicky with environments they do not feel safe in and can go off of food. Please be aware you may have to rethink your enclosure and husbandry to illicit feeding responses. We feed live feeders. Please know that transitioning from live to F/T can be a lengthy process and be prepared to feed live in case the transition isn't working.
Live arrival is guaranteed for overnight shipping, for any purchase under $1000 at the buyers expense. To guarantee live arrival buyer must also opt for pick-up at the nearest fed-ex ship center and be picked up within 2 hours of arrival as we cannot guarantee that a drivers route will not delay the animal making it to your home or be exposed to extreme temperatures on the route.
We reserve the right to refuse shipment due to buyer wanting to purchase multiple day shipping labels and/or ship outside of the shipping companies recommended shipping temperatures. If shipment is agreed to any of the above, the live arrival guarantee will be voided. We are more than happy to hold any animal until weather is good for shipping, as summers and winters in different regions can make shipping difficult.
Payments are accepted with a 20% non-refundable deposit and the remainder to be paid off within 30 days for any animal under $1000. For purchases over $1000 please contact us for an individualized payment plan. If the buyer needs more time it will be assessed on an individual basis and if the balance is failed to be paid off by the final due date the sale will be voided. The buyer reserves the right before the final date to transfer funds to another available animal listed on our store.
Prices are subject to change at our discretion. We welcome offers that are respectful to our time put into the animals as well as competitive with market costs for that morph combination and sex. Please do your research before submitting offers for our consideration. Please be aware that as animals grow closer to breeding age and size prices continue to increase.
We do not issue refunds for cancellations in purchases. The funds can be allocated to another animal.
We try to be as efficient and accurate as possible identifying sex and morphs of the animals we sell. Sex sometimes can be tricky with young ball pythons. We rarely ever make a mistake identifying sex but it can happen. The buyer must notify us within 48 hours of receiving the snake that the sex is incorrect and be able to provide identifiable photos. We can swap the animal with another equal to or lesser than in value animal that we have at the buyer's request, they can keep their original purchase, or we can take the snake back and wait until we have something the buyer would like to put the funds towards. No refunds will be issued. If doing a swap, one way of shipping will be at the buyers expense.
We try our best also to correctly identify all morphs that are included in the combos. That does get tricky with many genes at play. The only genes that we 100% guarantee are heterozygous genes. We either genetic test or have the hets guaranteed by visual parents. We do not increase the price for possible genes, however what genes we think may be possibly in the animal also are listed on the sales ad. It is up to the buyer to have confidence in the visual genes purchased within 48 hours of arrival. Same policies for incorrect sex applies here.
We want to thank you for giving us the opportunity to share our love for the hobby and species by considering us for your next ball python. Our goal is to try to make transactions smooth as well as give our buyers confidence in the quality of the animals they are purchasing. For any further clarification please feel free to contact us!
