We guarantee our animals to be in perfect health upon arrival. All sold animals will have proper body weight and showing no physical signs of illness. Please open shipping boxes and inspect all animals immediately upon receipt of shipment. If you have any concerns regarding your order, you must notify us within 12 hours of receipt of your shipment.  If you do happen to have trouble with any animals you receive from us within one week of receipt, please contact us and let us help you find a solution to the problem. If a replacement is necessary, we reserve the right to replace the animal with a similar animal that has the same value. If the animal cannot be replaced, we will give you credit towards a different type or towards a future purchase. We do not give out cash refunds.  All ball pythons will have had a minimum of 5 meals prior to shipping.  Ball Pythons may take a month or more to feel comfortable in their new conditions and begin feeding. We want you to have success with any snakes you purchase from us and we are happy to assist you in figuring out why a snake is not feeding. Usually, making a few minor adjustments to the snakes environment, temperatures, humidity, etc. is all it takes.