Here at Dream Team Exotics every effort will be made to make sure your transaction is positive one. All emails and messages will be answered promptly. We make every effort to make sure our customers are treated with respect. All animals will be honestly represented and 100% healthy at the time of delivery. Animals are guaranteed to be free of mites and ticks at the time of delivery. Every effort will be made to properly sex animals, but please be sure to confirm the sex upon receipt. If for whatever reason you are not happy with the animal you receive, you must notify Dream Team Exotics within 48 hours for a refund. The customer will be responsible for all return shipping costs and arrangements. Animals must be returned 100% healthy at the earliest possible shipping date. The animal may be held in quarantine upon return for a few days to ensure it is healthy before refunding the cost of the animal. It is the customer’s responsibility to learn how to properly care for the animals they purchase. We will not be responsible for a person's lack of knowledge or poor husbandry skills. Seller is not responsible for animal temperament.
When hatching multi gene animals often times breeders will identify the combination of genes by making an educated guess based on past experience. In these cases the genetics can only be verified through actual breeding trials. All customers should understand the risk associated with purchasing an animal with a theoretical or presumptive ID. Sometimes the animal you end up with may prove to have a different genetic make up than anticipated. This could turn out to be good if the customer ends up with a new or extra genes. Or it could be bad if the customer ends up with less or an undesirable gene. Be sure to understand the difference between definitive and theoretical labels on animals you purchase. Ask about the parental stock that produced the offspring and consider the outcome carefully. The only guarantee that anyone can make regarding Theoretical IDs is mistakes will happen, presumptions will on occasion prove false. We can only guarantee that multi-gene animals with a “Theoretical ID” will be identified to the best of our ability and we will NEVER intentionally mislead or deceive a customer regarding the genetic make up of an animal.

SHIPPING
We only ship within the United States. Shipping costs will vary, message or email for a quote. All animals will be shipped through FedEx. Dream Team Exotics guarantees live arrival and takes full responsibility for delivering animals safely to the customer. Dream Team Exotic's live arrival guarantee requires hold-for-pick up when shipping through FedEx. If the customer insists on door to door delivery, then they must assume the risk and waive their live-arrival guarantee. If the animal dies in transit, Dream Team Exotics will replace the animal if possible with an equivalent animal or issue credit for the full amount of the purchase which can be used towards the purchase of any animal. All animals will be properly packed and shipped in a new shipping box. We ship animals in clearly marked boxes in compliance with all applicable rules and regulations.
When receiving an animal shipment through FedEx:
The customer must pick up the animal shipment at their closest FedEx customer center. This is the safest method of shipment since it avoids the delivery truck where most delivery mishaps occur.
Shipping rates vary, message for a quote. We will not ship animals when the weather is below 35*F. We will gladly hold the animal here until weather proves to be safe for the animal. See policy about holding animals.
Customers will be provided a tracking number and should pick up the animal promptly after it arrives at the customer center and becomes available for pick up.
A photo ID is required at the time of pick up.
Animals are shipped by FedEx Monday through Wednesday only.

PAYMENT PLANS
Payment plans will be made available on a case-by-case basis on purchases of $500 or more. Payment plans will generally be between 1 to 3 months in duration depending on the amount of the purchase. To hold an animal Dream Team Exotics requires a non-refundable deposit (typically 20%) and an agreed upon due date for full payment. After the minimum deposit is received the animal/s will be taken off the market and held for the customer. Animals will be fed and maintained as usual with no extra charge to the customer. If for whatever reason the customer can not complete the payment plan as agreed to, all monies in excess of the non-refundable deposit will be refunded. The non-refundable deposit is not transferable and it is meant to absorb the costs associated with holding and removing the animal from market. NOTE: Failure to pay by the agreed upon date will result in cancellation of the payment plan and loss of non-refundable deposit. Please do not enter into a payment plan unless you are certain you can pay as agreed.

PRICING AND PAYMENT OPTIONS
All prices are subject to change and Dream Team Exotics should be contacted to confirm any listed price. As these animals mature and gain weight they also gain in value. Therefore, prices may be adjusted accordingly. Dream Team Exotics will honor any price that was agreed upon during negotiations of sale. Package deals and discounts are always available at Dream Team Exotics. Please email for details. All transactions will be done through PayPal or Square. You will be sent an invoice and do not need an account to pay.