We guarantee health on every animal that leaves our care. All animals sold are captive born. Once an animal has shipped and arrived at its destination with someone there to sign, we offer a 72 hour period to let us know if any concerns. We accept payments via Paypal, Venmo, Square, and most credit cards. Payment plans for 30-60 days are available for animals over $350, please ask and we will be happy to help with the payment plan that suits you. A non-refundable 25% deposit is required up front to hold the animal.
Deposits
We do not accept deposits on animals that have not been produced. This allows you to change your mind and keeps us from having to refund deposits on animals we did not produce. We require deposits of 25% of the invoice total. Payment plans should be completed within 1 to 3 months. Any of the forms of payment mentioned above are welcome.
Guarantee
Live arrival will be guaranteed with FedEx shipments when temperatures are between 40 80 degrees F and the package is picked up at the closest FedEx sort facility or shipped directly to the customers home with someone there to receive, and sign for the package. Packages should be picked up within 3 hours of arrival. If a problem exists please contact us immediately. As a practice, I always track the shipment from my end, sending regular text messages to the customer to ensure safe delivery. All of our animals are healthy and feeding at the time of shipment and should continue to thrive for you. If you have difficulty with feeding or suspect any health problems, please contact us as soon as possible. We will do everything we can, within reason, to assist you.
Veterinary health certificates can be included with domestic purchases at your request but will incur additional charges. Charges will vary depending on the level of testing you request.
We recommend all new acquisitions to any collection be quarantined for a minimum of 30 days. Examinations by your own qualified reptile veterinarian is also advisable.
Notification Lists
Once pairings for the upcoming season have been determined they will be posted on the Projects page. At that time, we will begin taking names for a notification list. Being placed on a notification list does not obligate you to a purchase. Once we have decided which specimens will be available an email notification will be sent to all those on the list.
Refunds
Initial deposits on babies will be refunded in full if we cannot provide you with the animal agreed upon. If you change your mind after a deposit has been made, the 25% of the total purchase is non-refundable, any amount over the 25% deposit will be refunded at 75% within the first 30 days and 50% within the first 60 days. Deposits and payment plans delinquent more than 60 days will be non-refundable. At that time animals may be put back up for sale. We understand that emergencies do arise but please stay in contact with us and we will work with you as best we can. Deposit balances may be transferred to another available animal within one year of the date we receive your original deposit.
Livestock sales are final. Returns are not permitted, and refunds will not be issued on animals which have left our facility. As we have no control over the environment and pathogens the animals may encounter once they leave our care it would jeopardize our collection to expose it to a retuning specimen. Any exceptions will be at our discretion.
International Orders
We do not fill International orders at this time.
Sexing Policy
Sex determinations will be made to the best of our ability at the time of sale