Owner : Rebecca Ward
Location : 37310
Currency : USD
Delivery : Shipping and Handling:   Shipping costs will be calculated based on the destination, size, speed of delivery, and weight of the shipment. We use reputable shipping carriers to ensure the safe and timely delivery of your reptile.  All live animals will be shipped to a pick-up center unless you have arranged prior to have it couriered to your home and guarantee you will be there to intercept when it arrives.   Live Arrival Guarantee (LAG):   We guarantee live arrival for all shipments in which we decide the ship date. Typically, I will deny any request to ship during unfavorable conditions as our priority is the overall health and well-being of our animals and CUC alike.     Health Guarantee:  We guarantee the health of our reptiles at the time of purchase. If your reptile develops a health issue within 30 days of purchase, please contact us for assistance. We will require veterinary documentation to verify the health issue.  
Store Policy

Holds on Products/Animals: A minimum of 25% down payment is required to hold a listing or animal. If you need an adjustment, please reach out to us. In the event you decide to not pick-up, your deposit is forfeited. You can, however, put this towards another purchase or animal at no charge. If something happens to an animal or order and it is our fault, you can choose a refund for your deposit or other products, at your convenience. 

 

Refunds: If a buyer must back out from an animal sale within three (3 days) of the initial purchase, ThePodPro will refund the deposit amount, less a 10% nonrefundable fee. After 7 days, your deposit becomes nonrefundable and is held to the Holds on Products/Animals policy.  


Returns and Exchanges: Returns and exchanges are not accepted for live animals. If you are dissatisfied with a non-live item, please contact us within 7 days of delivery for custom solutions. Return shipping costs are the responsibility of the customer.  

 

Additional Policies: 

We reserve the right to refuse service to anyone at any time. All sales are final unless otherwise stated. Please review our website for additional terms and conditions.