Delivery
Cost:Shipping is usually $50 to $105, depending on where you live, with live arrival guarantee in the continental U.S. for priority overnight delivery. Shipping is covered on orders over $5000.When we ship:We use Ship Your Reptiles for ensuring that your new snake arrives to you safely and go by their guidelines for temperatures, weather calls, FAA flight cancelations and Fedex delays, particularly during the winter months. We finalize all coordination with the customer on the first work day of the week for shipping and appreciate your flexibility when receiving your new snake. Before a snake can ship, they have to take six meals with us. This is to ensure they are established on food, not having any digestive issues, shed well, etc. Overall, we are making sure that you have an easy transition when the snake arrives to you. We ship on Tuesday and Wednesday for a next day delivery to the closest Fedex Hub that accepts live animals near you. You will receive an email prior to the snake departing with your tracking information from Fedex (please check your spam folder) so you can see their progress along the way to you. They SHOULD arrive to the Fedex Hub no later than 1030 the following day. By delivering to a Fedex Hub, your snake will be in a climate controlled building, allowing you the freedom to pick up anytime that day between delivery and closing time for your Fedex Hub. When looking at the temperature to determine shipping, we will look at day time high and the day time high of your location. Please keep this in mind when looking at the temperature guidelines below:Below 38°F: Too cold to ship safely. We will wait for warmer weather.38-69°F: We will use a heat pack to ensure that your snake arrives safely.Over 100°F: Too hot to ship safely. We will wait for cooler weather. 70-100°F: Shipping will be good to go.When the weather is extremely hot, we may use a cryopack as necessary to ensure that your snake also does not over heat during transit.Any reason for a delay prior to the snake being shipped will be discussed with you on the first work day of the week, generally Monday. If you notice any delays during the shipping process, please do not call Fedex directly. Immediately get a hold of us and I will engage Ship Your Reptiles to rectify the issue.Lastly, safe shipping windows for the week are determined by Ship Your Reptiles on Tuesday and Wednesday at 10 am MST, or 12 pm EST where we are located. This could mean a last minute cancellation of shipment the day of shipping if Ship Your Reptiles has determined that it is unsafe. We realize that this can be frustrating, but we promise that have the best interest of your snake at heart.